I am available to my clients for urgent and emergent issues 24/7. In order to provide the high-touch level of care I value, there are some easy boundaries for communication that respect my personal time also. If I am at a birth or recovering from one, I may need a little extra time to respond to non-urgent issues. My clients are always very understanding of this but it’s often helpful to share the following:
Anytime on any day
Response time 24-48 hours
Appropriate for non-urgent issues, questions or concerns.
If you do not receive a response in the time frame mentioned above, please reach out via phone/ text.
I should pick up on the first try. If I do not, please leave a message and call back in 5 minutes. Also, follow up with a text message that it's an urgent issue.
Appropriate for emergencies, urgent issues, questions or concerns. This is something that should not wait 2-4 hours for a response. (See the accompanying ‘Warning Signs in Pregnancy’ for what these items are.)
If you have a non-urgent issue that you prefer to speak on the phone about, please email or text me to set up a phone appointment.
Please keep texting in between 9am-9pm Mon-Sat (Please note I try to take Fridays and Sundays off so only text if urgent)
I usually respond in 2-4 hours during these days/hours, please call if your concern becomes urgent while you are waiting for a response.
Otherwise, I am usually happy to text with you about various things in between appointments.
Emergencies: In the event that you are not able to reach us within 10 minutes of an urgent need on our on- call line, please call Haize (310) 780-7754 or Kim (209) 915-9345. This is for emergencies only.
Please reach out to Scout with any pressing questions or concerns regarding administrative issues.
Please expect a 24-48 response time. If the issue is time sensitive, please state so in the subject line of the email.